BSB40120

This unit will require you to demonstrate the skills and knowledge needed to apply sound communication strategies in the workplace within any industry. You will be required to prepare for the communication, use strategies to provide the work instruction, facilitate the communication, and monitor and support the communication of the team.

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

No licensing, legislative or certification requirements apply to this unit at the time of publication.